Last updated: May 27, 2026
Expert Plumbers of Indianapolis ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you contact us, request a quote, book a service, or otherwise interact with our business.
1. Information We Collect
We may collect the following information when you contact us or request service:
- Name
- Phone number
- Email address
- Service address
- Details about the service you're requesting
- Photos or notes related to the job
- Payment information (processed securely through our third-party payment provider; we do not store full card numbers)
- Communication history (calls, texts, and emails between you and us)
We collect this information directly from you when you call, text, fill out a form on our website, or speak with us in person.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide quotes
- Schedule, perform, and follow up on services
- Send appointment confirmations, reminders, and on-the-way notifications
- Send invoices and process payments
- Request reviews after a completed service
- Maintain records for tax, legal, and business purposes
- Improve our services and customer experience
3. SMS / Text Messaging
If you provide your phone number, you consent to receive text messages from us related to your service request, including appointment confirmations, scheduling updates, on-the-way notifications, quote follow-ups, invoice reminders, and post-service review requests.
- Message frequency varies depending on your service activity.
- Message and data rates may apply based on your mobile carrier plan.
- Reply STOP at any time to unsubscribe from text messages.
- Reply HELP at any time for assistance.
SMS consent and phone numbers collected for SMS purposes will not be shared with any third parties or affiliates for marketing purposes. The only third parties with whom we share SMS-related information are our texting service provider and other service providers strictly necessary to deliver messages to you.
4. How We Share Your Information
We do not sell your personal information. We may share your information only with:
- Service providers who help us operate our business, such as our texting platform, payment processor, scheduling software, and customer management tools. These providers are contractually required to protect your information.
- Legal authorities when required by law, subpoena, or to protect our legal rights.
We do not share your phone number or SMS consent with third parties or affiliates for their own marketing purposes.
5. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us using the information below.
6. Your Rights
You have the right to:
- Request access to the information we have about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal and business record-keeping requirements)
- Opt out of text messages by replying STOP
- Opt out of marketing emails by clicking the unsubscribe link
To exercise these rights, contact us at the information below.
7. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
- Expert Plumbers of Indianapolis
- Email: info@expertplumbersofindy.com
- Phone: 317-648-5472
- Address: 10 W 10th St, Indianapolis, IN 46204